Delivery Policy

Last updated: April 2026

PhotoBanao is a digital service. We do not ship physical goods. This policy explains how and when you receive your AI-generated photos after payment.

1. Digital Delivery — How It Works

• After your payment is successfully processed by Razorpay, you are immediately redirected to your private download page.
• Your AI-generated photos appear on this page one by one as they are generated, usually completing within 2-3 minutes.
• You can download each photo individually, or use the "Download All" button to download every photo in your pack at once.
• The download page is unique to your order and is accessible via a private URL we provide after payment.

2. Delivery Timeline

• Payment confirmation: instant (handled by Razorpay)
• Order setup: within a few seconds
• Photo generation: approximately 15-25 seconds per photo, generated sequentially
• Full pack ready: typically 2-3 minutes from the moment payment is confirmed

Generation time may vary slightly based on AI service load. If your order takes longer than 5 minutes, please contact us at hello@photobanao.in with your payment reference and we will resolve it promptly.

3. No Physical Shipping

• PhotoBanao does not deliver any physical products.
• You will not receive anything by post, courier, or any physical delivery service.
• All photos are delivered as digital files (JPEG / full HD) to your web browser.
• You are responsible for downloading and saving these files to your own device or cloud storage.

4. Download Window

• You have 24 hours from the time of generation to download your photos.
• The unique download URL we provide remains active for 30 days for re-access — but the actual photo files are deleted from our servers within 24 hours of generation as part of our privacy commitment.
• If you have not downloaded your photos within the 24-hour window, please contact us before that window closes and we will assist where possible.

5. Delivery Failures & Issues

• If photo generation fails for technical reasons, the failed photo will display a "Retry" button so you can re-trigger it without re-paying.
• If multiple photos fail and cannot be regenerated, contact us at hello@photobanao.in with your payment reference. We will either complete the order manually or issue a full refund as per our Refund Policy.
• If you were charged but did not see a download page or any photos at all, contact us immediately and we will investigate and resolve the issue.

6. Geographic Availability

• PhotoBanao is available worldwide wherever Razorpay accepts payment and our service is accessible.
• Prices are listed in Indian Rupees (INR). International customers will see the converted amount at the time of payment.
• There are no shipping or customs charges since the delivery is fully digital.

7. Contact Regarding Delivery

If you have not received your photos, are experiencing issues with the download page, or need help accessing your order:

Email: hello@photobanao.in
WhatsApp: +91-9604234567

Please include your Razorpay payment reference or order ID so we can locate your order quickly. We aim to respond to delivery-related issues within 12 business hours.